Call Logging and Auditing

Call Logging and Call management can provide a crucial tool in helping your business reduce costs and optimise your infrastructure to leverage maximum benefit.

Our experience however shows that few businesses utilise Call Loggers in a beneficial manner.

So what can our optimisation services deliver;

Check the Call Logger reporting is accurate

Check Call Logger has correct Business rules applied

Check Logger reflect company structure correctly

Correcting the Call Logger reporting to ensure accuracy

Applying/amending Call Loggers Business rules.

Amending Logger to reflect company structure correctly and if possible automating task to ensure future accuracy.

If you would like to to discuss your optimisation needs then please contact us telling us which Logging package you use and a telephone number so that we can get an appropriate consultant to contact you.